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Privacy at Fly More

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Fly More Privacy Policy

Learn how we safeguard your personal information as you plan to fly more with us.

At Fly More, we respect your privacy and are committed to protecting your personal data as you embark on your travel adventures. This privacy notice explains how we collect, use, and protect your personal data when you visit our website https://flymore.co.uk, regardless of your location. It also outlines your privacy rights and how data protection laws safeguard you.

This notice covers how we process personal data through our website and offline interactions, including when you book flights, sign up for our newsletter, or complete online forms. Our website is not intended for children, and we do not knowingly collect data relating to children. Please read this privacy notice alongside any other notices we provide during specific data collection instances to fully understand how and why we use your data.

1. Personal Data We Collect About You

Personal data refers to any information that identifies you. At Fly More, we collect, use, store, and transfer the following types of personal data to help you fly more seamlessly:

  • Identity Data: Title, First Name, Last Name, Username.
  • Contact Data: Billing Address, Delivery Address, Email, Telephone Numbers.
  • Technical Data: Referring websites, IP address, Browser Type.
  • Marketing Data: Communication/Opt-in Status.
  • Financial Data: Credit Card Details.

We also collect Aggregated Data (e.g., statistical or demographic data) for purposes like improving our services. This data is not considered personal as it doesn’t identify you. If we combine Aggregated Data with personal data, we treat it as personal data under this notice.

We do not collect Special Categories of Personal Data (e.g., race, ethnicity, health, or criminal records) to ensure your privacy as you plan to fly more.

Third-Party Links: Our website may include links to third-party sites, plug-ins, or applications. Clicking these links may allow third parties to collect data. Fly More is not responsible for their privacy practices, so please review their policies.
If You Fail to Provide Data: If we need personal data by law or contract and you don’t provide it, we may be unable to fulfill your booking (e.g., flight reservations). We’ll notify you if this occurs.

2. How We Collect Your Personal Data

To help you fly more, we collect personal data in the following ways:

Website Purchases

When booking flights on our website, you provide billing details (name, address, phone, email) and may specify a different delivery address. Payment data is processed securely by external providers like Stripe or Revolut.

Offline Purchases

For offline bookings, we collect the same data as online purchases. Payments are processed via our credit card terminal, and paperwork is destroyed after processing to protect your privacy.

Newsletter Subscription / Online Account / Forms

You may provide your name, email, and phone number when signing up for our newsletter, creating an account, or filling out online forms to stay connected and fly more.

Automated Technologies

We collect Technical Data (e.g., IP address, browser type) via cookies and similar technologies to enhance your experience. We use analytics providers like Google Analytics to improve website usability, but we don’t share this data with third parties.

3. How We Use Your Personal Data

Fly More uses your personal data only when legally permitted, primarily for:

  • Performance of Contract: Processing data to fulfill your travel bookings or pre-contract steps.
  • Legitimate Interests: Managing our business to provide the best travel services while balancing your rights.
  • Legal Obligations: Complying with legal or regulatory requirements.

We generally don’t rely on consent for data processing, except for third-party marketing emails. You can withdraw consent anytime by unsubscribing or contacting our Data Protection Officer at hello@flymore.co.uk.

Marketing

We use your data to tailor travel offers that inspire you to fly more. You’ll receive marketing communications only if you’ve opted in, and you can opt out anytime by unsubscribing.

Opting Out

You can stop marketing communications by unsubscribing via our website. Opting out doesn’t affect data used for bookings.

Third-Party Marketing

Fly More does not share your data with third parties for marketing purposes.

Cookies

You can manage cookies via your browser settings. Disabling cookies may affect website functionality. See our Cookie Policy for details.

Change of Purpose

We use your data only for its original purpose unless a compatible reason arises. We’ll notify you of any new purposes and explain the legal basis.

4. Who We Share Your Personal Data With

To help you fly more, we may share your data with:

  • Application and website development/hosting providers.
  • Online and offline payment providers (e.g., Stripe, Revolut).
  • Review platforms like Trustpilot.
  • Professional advisers (legal, accountancy).
  • HM Revenue & Customs and other regulators.

Third parties are required to respect your data’s security and process it only per our instructions.

5. Data Security

Fly More has robust security measures to prevent unauthorized access, loss, or alteration of your data. Access is limited to authorized personnel, and we have procedures to handle any data breaches, notifying you and regulators as required.

6. Data Retention

We retain your data only as long as necessary for its purpose, including legal or tax requirements (e.g., keeping customer data for six years). You can request data deletion under certain conditions (see Your Legal Rights).

7. Your Legal Rights

You have the following rights regarding your personal data:

  • Request a copy of your data.
  • Correct inaccurate or outdated data.
  • Request data erasure when no longer needed.
  • Withdraw consent for processing (e.g., marketing).
  • Request data transfer to another controller.
  • Restrict processing in case of disputes.
  • Object to processing based on legitimate interests.

To exercise these rights, contact our Data Protection Officer.

No Fee Required: Accessing your data is free, but we may charge a fee for unfounded or repetitive requests.
Verification: We may request information to verify your identity for security.
Response Time: We aim to respond within one month, or longer for complex requests.

8. Changes to This Notice

This notice was updated in September 2025. Please inform us if your personal data changes to keep our records accurate.

Contact Us

For queries, requests, or concerns about this policy, contact our Data Protection Officer:

Data Protection Officer
Fly More
128, City Road, London, EC1V 2NX, United Kingdom
Email: hello@flymore.co.uk
Telephone: +44 204 515 3420

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